HELP CENTER
WHAT ARE THE PAYMENT OPTIONS?
We accept debit, credit cards and PayPal for our online shop.
Open to negotiations and trade.
For more information or questions, contact us!
WHAT IS YOUR RETURN POLICY?
If you are not satisfied with your purchase, there is a 14 days grace period once you receive the product to let us know that you wish to return it. Return the item by mailing it back to sender providing a tracking number within 30 days from shipping date in unused conditions including original package.
Any damage due to poor handling from the post office must be reported immediately upon arrival.
DO YOU HAVE A PHYSICAL STORE?
Yes, you can visit us in our downtown location!
Right on the corner of 6th Ave and E St you will see the San Diego Jewelers Exchange building. We are located on the 4th floor, suites 417-418. This building is MUST VISIT, a true gem in the heart of San Diego.
WHAT IS MTO?
MADE TO ORDER
Please allow enough time for any items marked MTO.
Approximately 2-3 weeks for order processing, manufacturing and shipping. We make our jewelry in house and times can vary depending our demand and holidays.
*Any express orders must be notified, so item can be received as expected.